Charing Surgery

Charing Surgery 2021-10-19 Person 4 5 0

The telephone pre recorded message is extremely long, and once through to the relevant option I have been cut off several times. Some reception staff are excellent and couldn’t be more helpful, others not so much and could do with further training. Several visits over the year have highlighted the brilliant work of a few of the team. We’ve received brilliant care from Dr Knottenbelt and Kerry Lee, and also Penny in the Pharmacy. These people should be recognised for their care of patients.

Only the booking system needs an overhaul. I understand the call back system must save valuable doctor’s time, but the length of the pre recorded message is mind numbing with no fast track if you get cut off - you have to start all over.

Charing Surgery 2021-09-20 Person 5 5 0

Nothing specific but just a huge thank you to everyone at the surgery for the efficient administration of the annual flu jab.

Nil

Charing Surgery 2021-09-20 Person 5 5 0

Good

Good

Charing Surgery 2021-06-14 Person 5 5 0

I have blood tests regularly and my veins are a challenge. In the past I had this done at the William Harvey but I now have this done at the surgery by Kerry who is expert at getting my samples.

Nothing

Charing Surgery 2021-05-27 Person 5 5 0

I attended the surgery on the morning of the 27th May for surgery to remove a large basal cell carcinoma from my upper left arm. The surgery was carried out by Dr Bill Warrilow and his wife Dr Susanne. I was talked through the whole process to be carried out with excellent drawings to ensure that I fully understood the necessary procedure all of which put me completely at ease. The surgery was carried out during which further explanation on progress was given and any questions I had were answered in a reassuring manner. In summary, overall a very pleasant experience, considering what I was there for. The treatment I received was in my view, second to none. A sincere thank you to both doctors.

Nothing further to add.